Refund Policy
Last updated: July 31, 2026
This Refund Policy explains when Direct SMM Panel issues a refund, when we don't, and how refunds are processed. By placing an order with us, you agree to the terms below.
1. All Sales Are Final
As a general rule, all sales are final once an order has started processing. We don't issue refunds simply because you changed your mind after placing an order, or because you're unhappy with organic platform changes that are outside our control.
2. When a Refund Applies
You're eligible for a refund when an order fails to start or complete due to an error on our end, or when our system marks the order as failed. In these cases, the refund is credited automatically to your Direct SMM Panel wallet balance.
3. Partial Delivery
If an order only partially completes, the undelivered portion is refunded to your wallet balance, while the delivered portion is considered a completed service and is non-refundable.
4. When a Refund Doesn't Apply
We don't issue refunds for orders placed on an incorrect, private, or invalid link or username, for drops caused by a social media platform's own activity after successful delivery, or for orders affected by placing the same order on another panel at the same time.
5. Refill Instead of Refund
For services marked as non-drop or refill-eligible, a drop in your count after successful delivery is covered by a free refill within the guarantee period, rather than a refund. See our Terms of Service for full details on refill eligibility.
6. Wallet Balance
Refunds are credited to your Direct SMM Panel wallet balance, not to your original payment method. Wallet balance can't be withdrawn or cashed out — it can only be used to purchase services on our platform.
7. Payment or Balance Issues
If a payment was successful but your wallet balance wasn't updated, open a support ticket with your transaction ID and payment method right away. Once we verify the payment cleared, your balance will be credited.
8. How to Request a Refund
To request a refund, open a support ticket from your dashboard with your Order ID and a short description of the issue. Our team will review your order and, if it qualifies under this policy, process the refund to your wallet balance.
9. Processing Time
Most eligible refunds are processed automatically within minutes of an order being marked as failed. Refund requests submitted through a support ticket are typically reviewed within 24 hours.
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